Frequently Asked Questions.

You’ve got patients to see and more than enough calls to make already — Check out our FAQ and get the answers you need. We’ve covered all the basics and then some.

  • Our enrollment process begins online. Submit our Join the Network form and you’ll receive an enrollment packet from our Provider Outreach team.

  • Enrollment packets can be submitted to enrollment@trpndirectpay.com or faxed to 1-619-737-9577

  • That’s right! Part of our commitment to providers is not charging unnecessary fees.

    While most of our competitors charge for these items, DirectPay includes them as part of a providers participation.

  • The same way you always have! Follow the instructions on the Members ID card or call the number on the card for guidance.

    DirectPay was specifically designed not to interrupt industry-standard claim flow.

  • Members should present an ID card when seeking care. The card will include a phone number to verify eligibility and benefits with the specific plan offering the patient coverage.

    DirectPay is not a carrier or health plan.

  • If you received a countersigned copy of your Participating Provider Agreement then yes!

    Our Provider Outreach team can always double check for you. Just send a quick email to enrollment@trpndirectpay.com.

  • No. DirectPay is not an insurance carrier nor a health plan.

    We’re just the network that the patient’s carrier or plan is accessing for participating providers.

  • No. DirectPay is not an insurance carrier nor a health plan.

    We’re just the network that the patient’s carrier or plan is accessing for participating providers.

  • We’re happy to help. Claim or payment inquiries can be sent to appeals@trpndirectpay.com.

  • We’re happy to help. Claim or payment inquiries can be sent to appeals@trpndirectpay.com.

  • Has it been 7 business days since you submitted it?

    If so, then yes! If not, then it will be soon!