Member Services

Protecting YOU with DirectPay

DirectPay helps protect members from being balance billed at all levels.  For our direct participating providers, balance billing is prohibited.  Our concierge service will help to make an appointment for you with a direct participating provider at no cost to members.  Our DirectPay participating provider network of more than 4.3 million locations continually grows and changes each day so please make certain to use our concierge service.  We score providers based on their billing and collections practices and our goal is to direct you to the providers who provide the best rates.

EVERY DirectPay payment includes balance billing protection and to ensure that the member has received the providers best available rate.  If a member is balance billed and feels that the balance billing portion is unfair, DirectPay can help.

How? All DirectPay payments include a best rate protection for membership.  Contact the DirectPay member services team and we can help resolve your balance billing issues.  Our motto is Leave No Member Behind!

As a further protection DirectPay monitors providers billing practices and compliance with the network agreements.

DirectPay makes certain that members receive the best care at the best available prices.

Contact Member Services

Do you have questions about your bill?
Have you received a balance bill?

Contact DirectPay and let us help you with any Out of Network claim or billing questions.

THE SITE DOES NOT PROVIDE MEDICAL ADVICE. Please do not send Protected Health Information (PHI), social security numbers, medical conditions, etc. through this form. It is for general inquiries such as provider information, billing questions, and general requests for information. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

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Call or Email

Questions about receiving a provider bill seeking to balance bill you:
DirectPay will guide you through a process to resolve balance billing.

Toll Free:  844-280-4495


Tel: 619-600-4825


Fax: 619-271-6341


Leave No Claim Behind

Leave No Provider Behind

Leave No Patient Behind